This mask has a single lens helping to increase visibility. The mask also has a crystal silicone seal which helps to prevent water ingress.
We hope you will be completely satisfied with any product purchased from LoveScuba.com Limited. However, should you wish you can return it for any reason within 28 days from the date of despatch for a full refund (less postage costs), excluding gift cards and E-gift cards. Items must be unused and in an as new condition with all packaging and labels/tags attached. We aim to process returns as soon as possible, however please allow up to 14 days for your refund to be processed during peak periods.
Please take care when trying items on. If an item is returned to us in an unsuitable condition, worn or damaged, we won't be able to refund you. In this case, we would have to send the item back to you and ask you to cover the costs of delivery. If we don’t hear back from you within 14 days, the goods will be destroyed.
If you return an item that you didn’t purchase from us, we’ll do our best to contact you from the details provided in the parcel. We’re happy to send these back to you and you would be required to cover the costs of delivery (£6 for UK customers). If we don’t hear back from you within 14 days, the goods will be destroyed.
Your statutory right to cancel under Consumer Contracts Regulations is unaffected.
How do I return an item?
Simply include a note with your name, order number and reason for returning in your parcel and include it with the securely repacked item(s) you wish to return.
You can return the item to us using the 2 methods listed below:
Post the item back to us directly.
Drop off with our affiliate in Manston.
1. RETURN BY POST
You can return your items to the address below. You will need to pay the postage costs and obtain proof of postage.
Returns Department - LoveScuba.com Limited in association with Kent
23 Maple Leaf Business Park, Manston, Ramsgate, Kent CT12 5GD
Please be aware that you are responsible for the item(s) until they are received by us. As such, please ensure that they are securely packaged. We advise you make a note of your tracking number and obtain proof of postage from the post office.
2. RETURN TO LOVESCUBA.COM in association with KENT SCUBA
You can also return your item(s) along with your returns note or order number in person to our store in Manston, Kent. One of our friendly colleagues will be happy to assist you with refunding your order.
If your product develops a manufacturing fault within 30 days of purchase, please contact us via our form to let us know about the issue and we’ll look to replace or refund it. Please attach images to enable us to deal with your query quickly.
If you’ve purchased the item from us within the last 12 months and it’s developed a manufacturing fault, please click here to contact us via our form. Our Customer Care team will be in touch to let you know how to proceed and in most cases, we aim to offer a repair if possible. Please note that we will need a reasonable amount of time to carry this out and will do our best to come to a resolution as soon as possible. To speed up the process, please attach images to the form to assist our Customer Care team.
If it's been over 12 months and is still within the warranty then please contact the manufacturer directly.